SHIPPING POLICY

Introduction

This Shipping Policy governs all order processing, packaging, dispatch, and delivery arrangements for purchases made through our official website. It applies uniformly to all global customers and all sun care products sold on our platform, including facial sunscreen, brightening glow sunscreen, tinted complexion sunscreen, outdoor sports facial sunscreen, portable sunscreen sticks, sun protection setting powder, body sunscreen, lip sunscreen, sun care sets and gift boxes, as well as brand peripheral accessories and limited-edition items. Our policy is designed to deliver transparent, stable, and reliable logistics services for every order, ensuring a consistent shopping experience for users worldwide.

Order Processing & Handling Time

All successfully paid orders will enter our official processing queue immediately after payment confirmation. Our standard processing and preparation period lasts1 to 3 working days. During this period, our team conducts strict product inspection, professional packaging, and logistics arrangement to ensure that all goods are intact, qualified, and properly packaged before dispatch. Orders are processed in chronological order, and we do not differentiate processing standards based on customer region, order amount, or product category.

Global Delivery Timeframe

We adopt a unified global logistics distribution system for both domestic and international orders with no separate regional shipping rules or differentiated delivery speed standards. The standard estimated delivery time for all global destinations is 6 to 12 working days after order shipment. The delivery cycle is stable and universal across all regions, allowing customers to accurately anticipate order arrival arrangements.
For customers with urgent receiving demands, optional expedited distribution services are available to shorten the delivery period. The specific expedited progress will be subject to the actual logistics operation after the service is activated, providing flexible and personalized logistics solutions for different shopping needs.

Shipping Fee Standard

We provide free worldwide shipping for all products storewide. There are no hidden shipping fees, handling fees, packaging fees, or additional logistics charges for any valid order on our official website. Regardless of the delivery destination or the quantity of purchased products, all customers can enjoy zero-cost delivery services, helping users obtain cost-effective premium sun care products with a worry-free shopping experience.

Transaction Currency

All order settlements, pricing standards, and service-related fees on our website are uniformly denominated in USD (United States Dollar). There is no currency distinction for global orders, ensuring standardized, transparent, and consistent transaction rules for all cross-border and local purchases.

Shipping Coverage & Restrictions

Our standard shipping service covers most regions around the world with stable and mature logistics channels. We strictly abide by international logistics regulations and regional customs requirements to ensure compliant and smooth product delivery. In rare cases involving special regional customs policies, remote area logistics restrictions, or uncontrollable external factors, we will actively follow up on order status and synchronize relevant progress to guarantee customer rights.

Order Tracking & Logistics Updates

Once your order is dispatched from our warehouse, you will receive corresponding logistics tracking information through official notification channels. You can check the real-time transportation status, delivery progress, and order update information at any time. We recommend that customers monitor logistics dynamics regularly. If you encounter abnormal logistics status, delayed updates, or other problems during transportation, you can consult our customer service team for assistance.

Uncontrollable Circumstances

Our standard delivery time is an estimated reference window, which may be affected by uncontrollable factors including but not limited to customs inspection delays, regional public health events, extreme weather, logistics carrier suspension, and other objective force majeure situations. We will try our best to follow up and promote order delivery progress under special circumstances, but we will not be held responsible for delivery delays caused by objective uncontrollable reasons.

Policy Updates

We reserve the right to adjust and update this Shipping Policy in response to business optimization, logistics channel upgrades, and changes in industry specifications. All updated terms will be officially published on this page and take effect immediately after release. Subsequent order shipping services will be implemented in accordance with the latest official policy standards.

Contact Us

If you have any inquiries about shipping time, logistics tracking, delivery exceptions, expedited service, or other shipping-related issues, please reach out to our professional support team via the Contact Us page. All official contact methods and service email addresses are displayed on the Contact Us page, and we will provide timely and professional after-sales logistics support for your orders.