REFUND POLICY

Introduction

This Refund Policy clearly defines the standardized refund rules, applicable scenarios, processing procedures, and timeframes for all orders purchased on our official website. This policy applies to all sun care products available in our store, including facial sunscreen, brightening tinted sunscreen, outdoor sports sunscreen, sunscreen sticks, sun protection setting powder, body sunscreen, lip sunscreen, sun care gift sets, and limited-edition accessories. We are committed to providing fair, transparent, and customer-friendly refund services for all global users, ensuring every shopping experience is secure and risk-free. By placing an order on our website, you agree to abide by the terms outlined in this Refund Policy.

General Refund Eligibility

We support returns and corresponding refunds within a 60-day return window from the date your order is successfully delivered. All unused, unopened, intact products with original packaging are eligible to apply for a refund after passing our official verification. This long valid return period allows customers sufficient time to test and verify product effects, ensuring your shopping rights and interests are fully protected.
Our refund service covers all qualified return orders from global customers with no regional discrimination. All store products enjoy unified after-sales refund standards, matching our consistent global service commitment. Please note that only products purchased directly through our official website are applicable to this refund policy; products purchased through third-party channels are not covered by our official refund service.

Refund Processing Timeline

After you submit a valid return application and return the product in compliance with our return specifications, our professional after-sales team will inspect the returned goods and review your application in a timely manner. Once your return request is fully approved, we will initiate the official refund process within the stipulated time. All verified and approved refunds will be completed within 5 to 10 working days.
The refund will be credited back via your original payment method. Please note that the actual arrival time of the refund may be slightly delayed due to the different processing cycles of various payment institutions and banks, which is beyond our control. We will complete all internal refund procedures strictly in accordance with the official timeline to ensure efficient service processing.

Full Refund & Partial Refund Rules

For eligible unopened and unused products returned within the valid 60-day period, we will provide a full refund of the product purchase price. In cases where customers receive defective products, wrong items, or damaged goods caused by logistics transportation, we will also offer a full refund after verification, without any deduction of handling fees.
For partial return of multiple-product orders, we will issue a corresponding partial refund based on the unit price of the returned eligible products. All refund amounts are calculated in the unified official settlement currency of USD. The free shipping service of our store does not generate additional shipping refunds, as all orders enjoy free worldwide shipping with no delivery charges incurred.

Non-Refundable Situations

To standardize after-sales management, the following situations are not eligible for refund services: return applications submitted beyond the 60-day valid return period; products that have been opened, used, damaged artificially, or lost original packaging and accessories; products damaged due to improper personal storage and use; and abnormal return applications that do not conform to genuine shopping scenarios.
In addition, free promotional items, limited free gifts, and peripheral accessories that are not independently sold are not included in the refund scope. We will strictly verify each return application to avoid malicious returns and protect the legitimate rights and interests of both customers and our brand.

Order Cancellation & Pre-Shipment Refund

Customers can apply for order cancellation and full refund before the order is shipped. Our orders are processed and shipped within 1 to 3 working days, and you can submit a cancellation request in a timely manner after payment if you need to adjust your order. Once the order has been dispatched from our warehouse, order cancellation will no longer be supported, and you can only apply for a return and refund after receiving the goods in accordance with the return policy.

Policy Updates & Interpretation

We reserve the right to update and optimize this Refund Policy irregularly according to business adjustments and industry service standards. The latest policy terms will be published on this page and take effect immediately upon release. All refund services will be implemented in accordance with the latest official policy standards. It is recommended that users check the policy rules regularly to ensure a smooth after-sales process.

Contact Support

If you have any questions about refund eligibility, application procedures, processing progress, or policy terms, please contact our official customer service team through the Contact Us page. All official contact information including dedicated service email is displayed on the Contact Us page, and our team will provide you with professional, accurate, and timely guidance and problem-solving support.