CUSTOMER SERVICE POLICY

Overview

This Customer Service Policy outlines the standardized service rules, logistics arrangements, after-sales guarantees, and transaction regulations applicable to all orders placed on our official website. We are committed to providing consistent, transparent, and customer-oriented shopping services for all global users. All service terms stipulated below apply to all products, orders, and customers without regional distinction, aiming to protect every customer’s legitimate shopping rights and deliver a secure, efficient, and satisfying shopping experience.

Order Processing & Shipping Policy

All orders placed on our platform will enter a standardized processing workflow immediately after successful payment confirmation. We guarantee efficient order shipment with all in-stock products dispatched within 1 to 3 working days. Our brand adopts a unified global logistics distribution system, with no differentiated logistics rules for domestic and international orders. The standard estimated delivery time for all regions worldwide is 6 to 12 working days, ensuring stable and predictable transportation efficiency for every order.
To accommodate customers with urgent delivery needs, we provide optional expedited distribution services as an exclusive supplementary logistics solution, allowing flexible delivery arrangements based on personal needs. Additionally, we offer free worldwide shipping for all products storewide. No additional delivery fees, handling fees, or hidden logistics charges will be generated for any order, helping customers save extra costs while purchasing premium sun care products.

Currency & Payment Regulation

To unify global transaction standards and simplify the cross-border shopping process for international customers, all product pricing, order settlement, and fund transactions on our official website are uniformly denominated and processed in USD (United States Dollar). All displayed prices are final and transparent, without any hidden charges, service fees, or additional taxes. Customers can complete payment through secure official payment channels, with all transaction records fully standardized and traceable to ensure payment safety and fairness.

Return & Refund Policy

We implement a customer-friendly after-sales return policy to fully safeguard consumer rights. All eligible products purchased from our official website support a 60-day return period starting from the date of order delivery confirmation. Within the valid return period, customers can apply for returns for qualified reasons in accordance with our return rules, enjoying sufficient time to inspect and experience products.
Once your return application is submitted, reviewed, and officially approved by our after-sales team, we will initiate the refund procedure promptly. All verified refunds will be processed and completed within 5 to 10 working days. The refund will be returned via the original payment channel, and the specific arrival time shall be subject to the processing rules of your payment institution. We adhere to efficient and standardized refund processing to minimize customer waiting time and optimize the after-sales experience.

Service Standard & Commitment

Our professional customer service team strictly abides by standardized service specifications to provide polite, professional, and efficient consulting and after-sales support for all customers. We maintain a fair and consistent service standard for every global user, regardless of order amount or delivery region. We focus on solving customer problems efficiently, answering product consultation, order inquiry, after-sales application, and other related questions in a rigorous and detailed manner.
We continuously optimize our service system and update service rules in real time according to user needs and industry norms, striving to eliminate service differences and bring every customer a consistent, reliable, and high-quality shopping and after-sales service experience.

Customer Support Contact

If you have any questions regarding order processing, logistics inquiry, return and refund applications, product consultation, or other service-related issues, please refer to and contact us through our dedicated Contact Us page. All official contact methods, including our exclusive service email, are publicly displayed on the Contact Us page. Our customer service team will provide professional and targeted support for your inquiries and requests in a timely manner.